Privacy Policy

Neutron Supply (“Company”, “we”, “us”, or “our”) operates the RamGeneral mobile application (the “App”) for authorized business users, including sales personnel, project managers, and contractors.

This Privacy Policy describes how we collect, use, store, share, and protect information when you use our App on Android devices.

By downloading, accessing, or using the App, you agree to this Privacy Policy. If you do not agree, please do not use the App.

1. Scope

This Privacy Policy applies to information collected through the RamGeneral Android App and related services connected to our platform.

The App is intended for authorized business and workforce users only. It is not intended for children or general public consumer use.

2. Information We Collect

2.1 Information You Provide Directly

When you use the App, you may provide the following information:

• Mobile phone number
• One-time password (OTP) used for login verification

• Full name
• Email address
• Mobile number
• Company name
• Profile photo
• User role and account-related work details

• Customer and lead details (such as name, company, phone number, email, and address)
• Survey, inspection, and installation records
• Project details, notes, reopen notes, and activity information
• Material delivery, pickup, and return details (including SKU, quantity, schedule, and notes)
• Expense details and receipt information

• Images captured using your device camera
• Images selected from your device gallery
• Photos related to profile images, deliveries, installations, inspections, surveys, and expense receipts

2.2 Information Collected Automatically

When you use the App, certain information may be collected automatically, including:

• Device type and operating system version
• App version
• Login and session information
• IP address
• Date and time of access
• Technical logs and error information needed to operate and secure the App

The App does not request GPS or location permissions. Any address or location information shown in the App is entered manually by users.

2.3 Information Stored on Your Device

The App may store certain information locally on your device, including:

• Access and refresh authentication tokens
• Basic user profile information
• Cached application data to support performance and usability

This information is used to keep you signed in and help the App function properly.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To authenticate users and provide secure access to the App
• To create, manage, and maintain user accounts
• To provide role-based access for sales, project management, and contractor workflows
• To manage leads, customers, surveys, inspections, and installations
• To schedule and track material deliveries, pickups, and returns
• To upload, store, and display business-related photos and documents
• To show dashboards, project details, and work activity records
• To provide customer support and respond to inquiries
• To maintain security, prevent fraud, and detect misuse
• To troubleshoot technical issues and improve App performance
• To comply with legal and regulatory obligations

4. Android Permissions

The App may request the following Android permissions:

Used to connect to our servers and synchronize business data.

Used to capture photos for profile images, deliveries, installations, inspections, and receipts.

Used to select existing images from your device for upload within the App.

You may deny permissions through your device settings. However, some App features may not function properly without the required permissions.

5. How We Share Information

We do not sell your personal information.

We may share information only in the following situations:

Information may be visible to other authorized users within your company based on user role and access permissions.

We may share information with trusted third-party service providers that help us operate the App, such as hosting providers, cloud storage providers, and technical support vendors. These providers are permitted to use information only to perform services on our behalf and must protect it appropriately.

We may disclose information if required by law, regulation, legal process, or government request, or when necessary to protect the rights, property, or safety of Ram General Supply, our users, or others.

If we are involved in a merger, acquisition, restructuring, or sale of assets, information may be transferred as part of that transaction, subject to applicable law.

6. Data Storage and Security

We use reasonable technical and organizational safeguards to protect your information, including:

• Secure communication using HTTPS
• Authentication using access tokens
• Role-based access controls
• Restricted access to production systems

Information is stored on servers operated by Ram General Supply or our authorized service providers. Some information is also stored locally on your device.

No method of transmission or storage is completely secure. While we work to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain information for as long as necessary to:

• Provide the App and related services
• Maintain business and operational records
• Comply with legal, tax, and regulatory requirements
• Resolve disputes and enforce our agreements

When information is no longer required, we delete or anonymize it in accordance with our retention practices, unless a longer retention period is required by law.

8. Your Choices and Rights

Depending on applicable law, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal and business record requirements
• Object to or restrict certain processing activities
• Withdraw consent where processing is based on consent

You may also:

• Update certain profile information within the App, where available
• Log out to end your active session
• Manage App permissions through your Android device settings
• Uninstall the App to remove locally stored App data from your device

To exercise your rights or make a privacy request, contact us using the details below.

9. Children’s Privacy

The App is not intended for use by children under the age of 13, or the minimum age required by applicable law in your jurisdiction.

We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will take appropriate steps to delete such information.

10. Third-Party Services

The App connects to backend services operated by Neutron Supply at:

The App may also rely on third-party infrastructure for hosting, storage, and distribution, including Google Play. Those third parties process information in accordance with their own privacy policies and applicable law.

The App does not use third-party advertising SDKs.

11. International Data Transfers

If you access the App from outside the country where our servers are located, your information may be transferred to, stored in, and processed in other countries.

Where required by law, we take appropriate steps to ensure that such transfers are subject to suitable safeguards.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the “Last Updated” date at the top of this page.

If changes are material, we may provide additional notice within the App or by other reasonable means. Your continued use of the App after the updated Privacy Policy becomes effective constitutes your acceptance of the revised policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact: